Returns & Exchanges
Not quite right? No problem. We offer a simple, hassle-free return and exchange process.
Last updated: June 2025
30-Day Satisfaction Guarantee
If you're not completely satisfied with your rug, return it within 30 days of delivery for a full refund or free exchange — no questions asked.
How to Return / Exchange
1
Initiate Request
Visit our Contact page or email us within 30 days of receiving your order.
2
Get Approval
We'll review your request and send you a return authorization within 24 hours.
3
Pack & Ship
Safely roll and pack the rug in its original packaging and ship it using our prepaid label.
4
Refund / Exchange
Once received and inspected, your refund is processed within 5–7 business days.