Privacy Policy

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Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely — we never store full card numbers)
• Messages and enquiries sent via our contact form
• Newsletter subscription preferences

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring websites and search terms
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send promotional emails (if you have opted in — you can unsubscribe anytime)
• Improve our website, products, and services
• Detect and prevent fraud or abuse
• Comply with legal obligations

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Shipping couriers, payment gateways, and email service providers (who are contractually obligated to protect your data)
• Legal Requirements: If required by law, court order, or government authority
• Business Transfer: In the event of a merger, acquisition, or sale of business assets

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

You can disable cookies in your browser settings, though this may affect website functionality.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
• Secure storage of personal data on protected servers
• Limited access to personal data on a need-to-know basis
• Regular security audits and reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to doing our utmost to protect your data.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing emails at any time via the link in any email
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer: